With the continued evolution of cloud technologies, enterprise communication has evolved to integrate multiple real-time channels. Instant messaging, presence, voice, mobility, audio, web & video conferencing, desktop sharing, application integration, and data sharing across multiple devices has fast become the new normal.  Unified Communication as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions offer instant communication with decreased wait times and increased customer satisfaction.  With application screen pops, automated routing & queuing, speech analytics, call recording, advanced reporting, workforce management and multi-channel customer interaction, businesses are increasing their ROI from each customer communication. 

UCaaS and CCaaS have the added benefit of allowing companies to shift the cost from a capital expense to an operational expense and come with ease of management, free software updates, predictability in monthly spend, and no annual maintenance contracts. 

The team at Vivid IP Solutions has expertise in designing solutions to address key customer needs.  With years of experience in communication technologies, we help navigate the journey from business requirements to selection and implementation, resulting in higher customer satisfaction and ROI.

How we help you:

  • Customer communication needs assessment
  • Audit existing services to build an ROI strategy
  • Comprehensive needs assessment by UCaaS/CCaaS engineers
  • Multi-channel contact center and UC evaluation and implementation
  • Application & workload integration and collaboration
  • Process improvement assessment
  • Supplier and technology evaluation and demonstration
  • Supplier selection and implementation

Click here to talk to us about your UCaaS and CCaaS challenges.