Your communications network is a long-term investment in potentially the most critical aspect of your business. In such a dynamic environment, the choice of who to help you protect that investment is equally critical. From video-based training and firmware updates to remote trouble-shooting and disaster recovery services, Vivid IP is the ideal partner to ensure that today's solution will be able to meet tomorrow's challenge.

Because all businesses are different, Vivid IP offers a variety of support and maintenance programs. Whether we work in conjunction with your IT staff as an additional layer of expertise, or as your primary resource with a 3-hour response time, we can tailor a program to meet your needs.

While training is a part of the initial installation process, ongoing training in new features is included with every solution. Videoconference-based training and remote desktop support allows us to "show" rather than "tell" to ensure that all of your system's functionality can be realized.

All systems require occasional software and firmware updates and patches. Vivid IP understands the importance of implementing them without causing a disruption to your business. Best of all, you can rest assured that all of the updates have been rolled out to live systems in our lab before we ever consider applying it to a customer environment.

Vivid IP continues to support every aspect of your communications network, whether at the cabling, hardware, or carrier level. With a 3-hour response time and the ability to open and escalate trouble-tickets with your network provider, even emergency situations can be handled without a severe impact on your operations.